You may return your item if there is a defect in the manufacturing, or if you did not receive the item you ordered. Return requests older than 30 days from delivery will be denied. All items from Cascadia Concealment LLC are custom made to order, and therefore cannot be returned outside of the previously stated circumstances.
In the event of an authorized return, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Most orders ship at a $3.00 flat rate per order. For some orders, when you place the order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item may be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.